All orders are shipped via USPS Standard Mail, Priority Mail or Express Mail. Not all services are available for all destinations.
At Tiger Music, we recognize that waiting for delivery of your order is one of the few evils of online shopping. We know you are curious about your purchase and we want you to receive your order as quickly as possible. We always do our best to process and dispatch your order in the minimum amount of time. Orders typically enter the mail system within one to two business days. If a delay prevents a speedy dispatch, we will contact you using the email address you provided to keep you informed of the situation. Domestic shipping with USPS Priority Mail usually results in delivery within three to five business days. Express Mail delivery is faster than Priority Mail, while Standard Mail delivery is slower. Please visit www.usps.com for more information about typical delivery time frames for the various services.
USPS sends the tracking number (available for some Priority Mail and all Express Mail services) directly to the email address you provide with your order. This number can be used to track your package at www.usps.com. Please enable your email program to receive emails from USPS. Expect an email from USPS within two days of placing your order. If you don't find an email in your Inbox, first check your junk or spam folder before contacting us for your tracking number. Use the contact form on this website to request your tracking number.
Tiger Music does ship internationally to over 190 different destinations using USPS services. Priority International Mail and Express International Mail services are available to most destinations, and Standard Air Mail is available to some destinations. The shipping estimator in your shopping cart will indicate which services are available for your delivery address. Most orders ship within one to two business days of the processing of your payment. If a delay prevents a speedy dispatch, we will contact you by email to keep you informed. International delivery times are difficult to estimate, and will vary from one destination country to another. International delivery times start at six to ten business days from the date of shipment. Your country’s customs and import tax systems will determine how quickly your package reaches you.
International shipping quotes are an estimate. Should your international order require a shipping charge that exceeds the estimate you paid at checkout, we will notify you. You will have the option to pay the additional shipping charge, or to cancel the order. International orders cancelled due to underestimated shipping charges quoted at checkout will be refunded the purchase price via the channel used to process the payment. Shipping restrictions may also apply to certain items.
Tiger Music highly recommends that you familiarize yourself with your country’s import restrictions and requirements PRIOR to placing your order. For all international shipments, the order contents and the cost of the package contents are identified on the customs form, and the package may be opened by your country’s customs division. Any international order returned to us by customs as a result of not meeting that country’s import restrictions and requirements will be subject to: the international cancellation fee, the original shipping and handling charges, the return shipping fee billed by the carrier for re-entry and delivery in the United States, as well as the standard restocking fee applied to all returned orders.
Packages delivered outside the United States may incur customs or import taxes. Tiger Music has no control over whether your country will charge you a customs or import tax on your purchase. The recipient of the order is responsible for paying all customs and/or import taxes. Tiger Music does not issue refunds to customers who abandon/refuse shipments or return their order because they wish to avoid paying the customs and/or import taxes.
If you are an international customer using a U.S. mail or freight forwarding service for delivery of your order to an address outside the United States, note that Tiger Music’s liability for your purchase ends when the forwarder takes delivery of your package.
Tiger Music does not guarantee arrival of international shipments. While our Priority and Express packages are trackable through our carrier, USPS, many countries do not support mail bar code tracking (which is the system used by the U.S. mail service). This limits tracking to the United States in some cases. Please contact your country’s mail service to determine if it supports international bar code tracking originating in the United States. USPS sends the tracking number directly to the email address you provide with your order. This number can be used to track your package at www.usps.com. Please enable your email program to receive emails from USPS. Expect an email from USPS within two to three days of placing your order. If this email is missing, first check your junk or spam folder before contacting us for your tracking number. Use the contact form on this website to request your USPS tracking number if it does not arrive via email. While international orders are usually delivered without a problem within two to four weeks, international customers should allow for possible delays resulting from customs inspections. Note that Standard Air Mail cannot be tracked, and tracking through the Priority Mail service is limited to the large packages only.